Return & Refund Policy
Last Updated: April 21, 2024
At Aida Ink, customer satisfaction is our top priority. While we strive to deliver the best quality products and a seamless shopping experience, we understand that issues may arise. If you encounter any problems with your order, we're here to make it right.
Important Notice for Personalized Products
WARNING: Personalized products are one of a kind and have been uniquely manufactured for you. Therefore, we are unable to offer replacements or refunds for customized products except in cases of manufacturer's defects.
Claims for Faulty, Defective, or Damaged Items
If you have any concerns about faulty, defective, or damaged items, please don't hesitate to reach out to hello@aidaink.com within 1 week of receiving your product. We offer the option of either a refund or a replacement for eligible claims. Please be aware that refunds or replacements will only be processed if a valid reason is provided. When submitting your claim, please include photos or videos of the defective or incorrect item, along with a brief explanation.
If you choose a replacement instead of a refund, we cover the expenses for replacements in cases where the fault lies with manufacturing issues. There's no need to return the defective item; we'll promptly send you a new one.
Notification for EU Consumers
According to Article 16(c) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for goods made to the consumer's specifications or clearly personalized, or may also be sealed for health protection or hygiene reasons, or both. Therefore, Aida Ink reserves the right to refuse such returns at its sole discretion.
Governing Language
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. ned and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.